Return Policy

RETURN POLICY


 

In case your client cancel or the color does not match, we offer an exchange or a refund for 30 days.  

To be eligible for a refund and an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to Ramirez | Tran Salon in Beverly Hills. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping will be not refund.

Exchanges (if applicable)
If you need to exchange it for the same item or a different color, send us an email at richard@extensionology.com. If it is eligible for an exchange, We will send you an RMA number. After you receive RMA number, send your item with RMA number to the following address:

to Extensionology at 177 E Colorado Blvd 2nd Floor Pasadena California US 91105.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at richard@extensionology.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: Extensionology at 177 E Colorado Blvd 2nd Floor Pasadena, California US 91105

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. 

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